FAQ

How can I get in touch with you?

You can always email us at info@babydream.club, contact us by Facebook, or by calling at +371 61112462.

I have placed an order but have not received a confirmation email. What should I do?

You can check that your order has been received by logging in to your account. Please also check your email’s spam folder, if you still cannot find the order confirmation email you can contact us by Facebook Messenger, or on +371 61112462 or write us an email.

Are my personal data safe in the BabyDream.Club and Shop?

Yes – we guarantee that your data is completely safe with us. Thanks to state-of-the-art SSL encryption, we can guarantee the optimum protection of your personal data. In addition, we protect all your transactions with the mandatory card security code. Good to know: Your delivery address will only be used to process the delivery and not for credit checks or marketing purposes.

I am having problems signing-in/“checking out”. What should I do?

If you experience login issues or functional problems in the BabyDream.Club, it often helps to delete cookies. Please note: Deleting cookies can also delete all items from your shopping basket.

You can also always contact us by phone or Email.

Will I be kept informed about the status of my order?

Yes – once you have placed your order, you will receive an automated Email message acknowledging receipt. Please note: You will also receive this order acknowledgement Email if one of the items is currently out of stock. We will also notify you by Email, once your merchandise has been transferred to the querier and is en route to you.

How can I pay?

We only accept credit cards.

Which credit cards are accepted?

The BabyDream.Club accepts Visa, American Express and MasterCard.

What is authorisation?

If you pay for your order by credit card, the appropriate purchase amount is pre-authorised first. For example, checks are made to determine if the card is valid and if the available credit is sufficient. Please note: The authorisation of the purchase amount merely constitutes a reservation. The amount is only debited once your order has shipped.

How can I know what size I need to order?

Find the best possible fit – our tables provide you with a comprehensive overview of our different sizing systems.

Size charts

Height (in cm)4246505662687480869298
AgeNewbornNewbornNewborn0-1 months2-3 months3-6 months6-9 months9-12 months12-18 months18-24 months24-36 months
WeightUp to 3 kgUp to 3 kgUp to 3 kg4,5 kg6,5 kg8 kg9 kg10 kg11 kg12,5 kg16 kg